Facility managers are increasingly challenged to find ways to make their cleaning operations more effective and more efficient. They are also often tasked with creating strategies that will drive improved operational and financial efficiencies without negatively impacting their internal cleaning and maintenance performance. More and more facility managers are opting for cleaning service outsourcing to help meet these increasing demands.
It is estimated that approximately 87% of facilities are currently outsourcing at least a part of their cleaning operations. The significant growth in cleaning service outsourcing indicates that there must be some distinct advantages with that strategy. What are some of those advantages?
Outsourcing - Tangible Advantages
Specialized Skills and Experience
A well-established Building Service Contractor (BSC) may be able to provide specialized skills and experience that your internal cleaning operation lacks. Examples would include:
Meeting Special Seasonal Requirements
If your facility has special seasonal cleaning requirements hiring a BSC to perform those specific services may provide fiscal and operational benefits. These seasonal requirements can include: annual comprehensive spring cleaning, winter-time cleaning routines (handling of snow and ice on a facilities’ exterior), seasonal flu-prevention cleaning, etc.
Innovations in Processes and Techniques
Cleaning service outsourcing can bring new innovations that will improve the overall appearance and health of your facility. A good BSC will be up to date on the latest developments in the cleaning industry. Innovations related to processes, techniques, tools, materials, "green" cleaning technology, and safety. Instead of spending internal resources, time, and money on trying to stay current with these innovations, an experienced BSC will bring that knowledge with them.
Cost Reduction
Hiring a BSC for some, or all, of your cleaning service needs may actually save you money. A well-established BSC will be able to employ economies of scale that may not be available to an internal cleaning operation. This may help reduce your internal costs related to labor, equipment, and materials.
Reduced Liability
If a member of your internal cleaning staff is injured in an accident, you could be held legally liable. If you outsource your cleaning services, your selected BSC will typically assume that liability. This could potentially save you thousands of dollars in fees and claims. However, it will be important that your BSC have these protections in place and that they are able to demonstrate those to your satisfaction.
All evidence indicates that cleaning service outsourcing is here to stay. The inherent advantages make it a viable alternative for many facility managers. When considering new cleaning service strategies, facility managers should take an objective look at using outsourcing as part of those new strategies.