High employee turnover can be the bane of any BSC or internal cleaning operation. You invest valuable time in money in your cleaning staff. Those investments provide little return when offset by high employee turnover rates.
Statistics indicate that turnover rates within the commercial cleaning industry have averaged ~ 200% over the past couple of decades. The national average for all industries combined has been ~ 90% over the same period. Constant hiring and rehiring can put significant stress on the bottom- line financial results of a cleaning operation.
The goal of improving employee retention should begin with your process of employee onboarding. Some tips to creating an onboarding program that will have lasting impact.
Employee Onboarding - More than Paperwork
The best employee onboarding processes consist of much more than just having the new employee sign a few documents. Many companies are now using their onboarding processes to build the foundation for improvements in employee satisfaction, motivation, and retention. Most successful processes have a few basic things in common:
First Impressions Go Both Ways
It is critical that a potential new hire make a positive impression on the employer; that is a given. What is often overlooked is the importance of the employer using the onboarding process as an opportunity to make a positive, and lasting, first impression on the new employee. Those first few days of interaction can go a long way in setting a tone of mutual trust and loyalty.
Your adoption of a robust new employee onboarding process can be the lynchpin in your efforts to improve employee retention and to turn the tide against costly high turnover rates.